Access to and use of this web site is subject to the following Terms and Conditions. By using this web site, users will be taken to have read and agreed to these Terms and Conditions.
Chadao has a straightforward Security
and Confidentiality Policy. We do not share your personal information with
anyone. When you order, we need to know some details. This allows us to
process and fulfill your orders and to notify you of your order status. We also
ask you for your telephone number that enables us to contact you urgently if
there is a problem with your order. We DO NOT receive your credit card details.
Our payment gateway providers "ProTx"
processes these on our behalf on their own secure servers for your
protection. We
will never sell or show your personal information to anyone else.
If you need to contact us our offices are open (Monday to Friday), 9.00am - 5.00pm, outside those hours you can either leave a message on the answer phone, fax us or e-mail us using the contact details specified, or phone us on +44 (0) 2392 413213.
A binding contract for the sale of all products will be
created upon a communication being sent by Chadao to the buyer confirming the
acceptance of the buyer's order and upon no other event. 'Acceptance' shall for
the avoidance of doubt be at the time the communication is 'sent' by Chadao.
You can order on-line using our very simple and secure ordering system. Simply find the products that you want and Add them to the Basket. Once you have selected all your products and are ready to purchase the items, go to Checkout and Complete the order choosing any of the payment options. Payments can be made by Credit or Debit cards.
You can also complete the order by printing the mail order
form, printing it and sending your completed order together with a cheque to: Chadao,
Courtlands,
By Phone
You can call Chadao on 02392 413213 and quote all the
teas that you require. You will be given a price including packing and delivery.
You can pay by credit or debit card, which can be authorized whilst on the
phone and your order can then be sent to you by mail, or you can send us a
cheque (made payable to “Chadao”, in which case you order will be sent to you once
your cheque has cleared
The completion of an order form and payment for the products shall be deemed
conclusive evidence that the buyer agrees to be bound by these Terms.
Cheques should be made payable to “Chadao”.,
please write your cheque guarantee card number on the back of the cheque.
The full price for ordered products must be paid and cleared
prior to delivery, unless previous arrangements have been made. All orders must
be paid for in Pounds Sterling, and in the case of payment by cheque, drawn on
a bank account located within the
In the event of a failure by the buyer to pay for the products, then title to
the products shall remain with Chadao until such time as payment in full is
received. Chadao reserve the right to retake possession of the products in the
event of non-payment.
Chadao will ensure that your order and any payment information you provide are
kept private and confidential. Chadao will not retain any customer information
beyond that reasonably necessary to confirm your order, dispatch the products
and trace the delivery. Chadao does not supply customer information to third
parties other than as specifically stated herein (i.e. to enable the carrier to
deliver the products).
Where the buyer is using the online payment method, Chadao uses a recognised online credit payment agency who
have secure server software encryption to keep your transaction private and
protected. Paying by this method will require the buyer to visit another
website domain. Chadao accepts no responsibility and shall not be liable for
errors or omissions on the part of the credit payment agency, which result in
the disclosure of confidential information, loss, expense or damage howsoever
arising to the buyer. It is the responsibility of the buyer to read the terms
of business of the credit payment agency before using the service.
Pricing & Availability
All prices are in UK Pounds are exclusive of VAT. Where applicable, VAT will be added to the
total. Our prices are subject to change
without notice and take into account fluctuations in the cost of labour and materials and of alterations in rates of
exchange and import duty which may occur it the course of manufacturing the
products.
All items displayed on the website are usually in stock. New
stock usually takes 2-3 days to arrive from the suppliers, unless it is out of
stock at the supplier, which could then take longer. In the event of
unavailability for whatever reason we will advise you of the position when we
receive your order and await your subsequent instructions.
The price of products confirmed at the point of purchase will remain fixed
during the transaction. In the unlikely event of unavailability for
whatever reason, we will call you to inform you of the situation and discuss
with you how to progress the order.
Postage Rates, Packaging & Delivery Information
|
Weight |
|
|
World Zones 1 & 2 |
|
Up to 400g |
£2.15 |
£2.95 |
£4.80 |
|
Up to 800g |
£3.95 |
£5.30 |
£8.95 |
|
Up to 1kg |
£4.80 |
£6.75 |
£12.50 |
|
Up to 1.5kg |
£6.50 |
£9.50 |
£15.00 |
|
Above 1.5kg |
£8.75 |
£14.00 |
£20.00 |
Normal delivery times are:
Worldwide 5-10 days
We will always keep you informed about any delay that
we are aware of. For EC and overseas deliveries, the buyer is regarded as
the importer of record. The buyer may therefore be subject to additional charges
duties and/or taxes, which will be the sole responsibility of the buyer. Chadao
is not responsible for any additional cost or expense incurred by the buyer
save as are specifically included within the delivery charge or as otherwise
provided for herein.
Returns & Refunds Policy
We aim to keep the return or exchange process as simple as possible.
We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations for the purchase of products where foodstuffs have been opened – unless the items are of unsatisfactory quality.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please return items to:
Chadao, Courtlands,
Trademark
The buyer may not at any time alter or deface any trade marks identified on the
products with the intention of attaching or juxtaposing another trade mark,
unless the buyer is in receipt of Chadao's express
prior permission in writing.
Copyright
The copyright in any design, presentation, packaging and/or literature in
connection with the products shall remain the property of the owner of that
copyright and no right or licence (except as to the
use for which the products are supplied) shall be granted hereby whether
express or implied.
Warranties
Chadao makes no warranty in respect of any products or service advertised by Chadao
on this website but which is supplied by a supplier independent to Chadao.
General
These terms are governed by the laws of